Shipping policy
Shipping Policy
1. Introduction
Mischief Made Ltd is committed to delivering your orders promptly and efficiently. This Shipping Policy outlines the terms and conditions regarding the shipment of products purchased through our website.
2. Processing Time
- Orders are processed within 2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
3. Shipping Rates and Delivery Estimates
- Shipping costs are calculated at checkout based on the delivery address and package weight.
- Estimated delivery times are as follows:
- UK: 4 to 7 business days
- EEA: 4 to 9 business days
- Please note that delivery times are estimates and may vary due to external factors such as courier delays or customs processing (for EEA shipments).
4. Delivery Confirmation and Tracking
- A confirmation email with tracking information will be sent once your order has been dispatched.
- You can track your order using the tracking link provided.
5. Shipping Providers
We work with trusted parcel delivery companies to ensure your order reaches you safely and on time.
6. Delivery Address Accuracy
- Please ensure all delivery details are accurate at the time of purchase.
- We are not responsible for orders delivered to incorrect addresses provided by the customer.
7. Shipping Restrictions
- We do not ship to P.O. Boxes or military addresses.
- Some products may have shipping restrictions due to legal regulations within certain countries.
8. Damages and Issues
- If your order arrives damaged or is incorrect, please contact us within 14 days of receipt.
- Provide photos of the damaged item(s) and packaging for us to assist you promptly.
9. Contact Information
For any shipping-related inquiries, please contact us at:
- Email: info@mischiefmade.co.uk
- Phone: +447359263157
10. Changes to This Policy
We may update this Shipping Policy from time to time. Any changes will be posted on this page.
Last Updated: 17/02/2025